Frequently Asked Questions

If you want to leave a Feedback comment about YOUFANCY.COM in general or about your shopping experience on YOUFANCY.COM, you can do it by posting on the Feedback forum.

For our Return Policy, please visit the Terms of Sale page.

Sizes tend to vary within each brand. If you know your sizes within a particular brand, order the same size you generally do, otherwise refer to the following link: Size Chart

Our customer service is available online in certain hours of the day through Skype or Live Messenger. Please check the availability on the contact page. Should you have any questions regarding your merchandise order, please contact us at support@youfancy.com.

Yes, YOUFANCY.COM has partnered with trusted third-party companies to fulfill orders for our International customers. Simply put the items you wish to purchase in your Shopping Cart. Visit our Terms of Sale page for details on international shipping procedures. If you would like assistance placing your order, please contact us at support@youfancy.com.

Once the order has shipped, a shipping confirmation email will be sent.

If you receive a package that has been damaged, keep the original package, all packing materials and parts intact and contact us immediately. You will need to document the package damage and the product damage with photographs.

It could happen that a huge number of order needs to be processed simultaneously and this can slow down the servers. Do not worry, your order and all of your information will be updated soon.

You can find your Orders on your Profile Page.

Yes.

You only need to register on YOUFANCY.COM if you are making a purchase or posting content. By registering you are initiating an account that only you may access.

If your sign in attempt is unsuccessful, please select the option "Request new password" on the front page. If you are still unable to sign into your account, please attempt to clear your cache, delete your cookies and reset your browser.

PC: Pentium III 1000 mhz or higherWindows XP or higherMinimum 100 MB available hard drive spaceMinimum 512 MB of RAM Mac: G4 Processor or higherMac OSX 10.3 or higherMinimum 100 MB available hard drive spaceMinimum 256 MB of RAM Browsers: Internet Explorer 7.0 or higher, Mozilla Firefox 1.5 or higher and Safari 2.0 or higher.

Please note that in order to register online successfully, you must have your cookies enabled. If you do not know what cookies are or how to enable them, please consult the help menu on your web browser.

In order to change your personal information, please visit the My Account section of The Portal.

In this section you will find and manage all the information you provided upon registration.